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Shipping & Returns

Tracking/Estimated Delivery Times

We're proud to say that the overwhelming majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1-business day for processing of the order to the estimated shipping times below.

Deliveries are made Monday through Friday only.

Shipping Times

Most orders received by us before 3.30pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 3.30pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

Shipping is charged according to the total value of the product in your cart:

Orders of $0 – $50 ship for $5

Orders of $50 – $99 ship for $10

Orders of $100 and over ship for free.

Returns & Replacements

Returns will be accepted only if the return is sent within 3 days of the delivery confirmation date. An exchange for another item for the same price of your choosing, excluding the shipping price, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. No refunds will be given.

There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. 

You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.

  • Returns accepted within 3 days.
  • No refunds on items damaged in shipping.
  • You must notify us of any returns.

Our shipping rates currently apply to New Zealand  addresses only, please contact us for a quote for other international shipping we do not accept credit cards for international purchases.

 

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